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Our Commitment To Privacy
The Information We Collect
This notice applies to all information collected or submitted on the Genswiss.com website. Genevieve Swiss Industries, Inc. will never willfully disclose any personally identifiable information about our online audience to any third party without first receiving the user's permission. We do not sell or rent your information to any outside parties. We do not collect personally identifiable information from our visitors other than what is supplied to us on a voluntary basis.
Certain personal information will be collected from Genswiss.com visitors who fill out on-line forms. You may need to fill out these forms to order products, make requests, register to receive materials, join our mailing list, or take part in special promotions.
Creating an account with us entitles you to keep your information on file for easy and quick checkout on your next visit. You do not have to create an account with us to order online but you will not be able to save your information for your next visit. Please read the following carefully to see how we use the information collected.
How We Use the Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order or otherwise specified by you. The types of personal information collected on these pages are:
- Email Address
- Phone Number
- Credit/Debit Card Information
When placing an order, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. We use the information you provide about someone else when placing an order, only to ship the product and to confirm delivery. The types of personal information collected on these pages are:
- Recipient's Name
- Phone Number
When you sign-up to receive our newsletter, you are giving us your e-mail to add to our mailing list. Our mailing list is used to inform you about sales, discounts and special promotions at Genevieve Swiss Industries, Inc. stores and Genswiss.com. If you do not want to receive e-mails from Genevieve Swiss Industries, Inc. you may un-subscribe from our mailing list at anytime.
When contacting us with a question, through our online forms, we use the return email addresses to answer the email we receive. These addresses are not used for any other purpose and are not shared with outside parties.
Our Commitment To Data Security
When asked to enter sensitive information such as credit card information, that information is encrypted through our website's ssl (Secure Socket Layers) pages. On a secure page, the lock icon on the bottom of your browser will switch to "locked", while browsing our inventory will show the "unlocked" icon.
How You Can Access Or Correct Your Information
If you choose to create an account at Genswiss.com, you are responsible for maintaining the confidentiality of your account password and agree to accept responsibility for all activities that occur under your account password. By signing up for an account, your information will be kept on file for an easy and quick checkout process on your next visit. We do not save your credit card information here for security reasons.
To access this information, sign into your account by choosing the My Account link at the top of the shopping cart pages. Here, you can sign into your account and keep your personal information correct and up to date. To learn more about using your account, visit the Help Section.
How To Contact Us
If you have any questions or concerns about these privacy policies, please contact us by using our convenient online form.
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We will replace or accept for return items that are not what was ordered or are found to be defective. Claims must be submitted within 30 days and will not be accepted without an approved GSI Return Authorization Form. Items must be returned in new condition and properly packaged. Returned items that are damaged, used or are missing parts may be refused for return or subject to repair charges and restocking fee. Items returned without cause will incur a $25.00 process fee and or up to 20% restocking charge. No credit will be issued for items returned after 90 days. Special orders cannot be returned. Any credit due will be issued as a merchandise credit and applied towards future purchases.
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REACH Compliance Declaration
The letter establishes the opinion of Genevieve Swiss Industries, Inc. regarding the status under the European Union (“EU”) Regulations on Registration, Evaluation, Authorization and Restriction of Chemical Substances (“REACH”) of the products supplied by Genevieve Swiss to your organization.
Genevieve Swiss has done an examination of our vendors and of the materials we use in manufacturing. Based upon our examination, we have determined that we are only affected by REACH as a downstream user within the meaning of the REACH Regulation. As a downstream user, we rely on and have an interest in our suppliers registering their chemicals in order to ensure the supply continuity for and quality of products supplied by Genevieve Swiss. Therefore, Genevieve Swiss will be acting in conformity with the legal requirements.
We only manufacture and export to the EU products that are not covered by REACH and ROHS. The products manufactured or sold by Genevieve Swiss are not covered by the compulsory registration under REACH and ROHS.
Furthermore, our products are below the prescribed minimum quantity outlined by REACH regulation.
We thank you for your interest, and welcome any further questions.
Genevieve Swiss Industries, Inc
May 3, 2018
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